1. What types of products does Rusty One offer?
Rusty One offers a curated selection of luxury fashion accessories, including handbags, clutches, belts, wallets, jewelry, and sunglasses, crafted for those who appreciate elegance and style.
2. Does Rusty One offer international shipping?
Yes, we provide free international shipping on all orders. For UAE residents, we offer expedited shipping options for faster delivery.
3. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email, allowing you to monitor your delivery status.
4. What is your return policy?
We accept returns within 30 days of purchase for exchange, provided the items are unused, undamaged, and in their original packaging.
5. Are there any additional fees for international orders?
While we cover the cost of shipping, please be aware that local customs or import fees may apply, depending on your location. These charges are not covered by Rusty One.
6. Which payment methods are accepted?
We accept major credit cards and offer secure payment processing to ensure your transactions are safe and convenient.
7. Do you offer any warranties on your products?
Yes, all products come with a 12-month warranty covering manufacturing defects. For details on specific items, please contact our customer support.
8. How do I contact customer support?
Our dedicated support team is available 24/7. You can reach us through our contact page or by emailing support@rustyone.com.
9. Can I change or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placing them. Contact our support team promptly to make changes.
10. How are the products packaged?
Our products come in premium packaging, ideal for gifts or personal use, ensuring each item arrives in pristine condition.